Delete your Vanspot account
The fastest way is from inside the app, and it takes effect immediately. If you no longer have the app installed, use the email request at the bottom of this page instead.
Delete from inside the app
- Open Vanspot and go to the Profile tab.
- Tap the settings icon in the top right.
- Scroll to the bottom and tap Delete account.
- Confirm. Your account is deleted straight away and you are signed out.
What gets deleted
Deleting your account permanently removes:
- Your profile: name, email address, profile picture and sign-in provider identifier
- Your vehicle details and vehicle photo
- Your saved spots and bookmarks
- Your reviews and ratings
- Your AI Guide conversations and their message history
- Your activity counters, level, experience and badges
- Your shared location, if you had location sharing enabled
- Your notifications and your sign-in tokens
What may remain, and why
- Points of interest and hazard reports you submitted are kept, because other travellers rely on them and removing a campsite or a landslide warning would degrade the map for everyone. They are detached from your identity and shown as submitted by a removed account.
- Channel messages you posted are kept for the same reason: deleting individual messages would make other people's conversations unreadable. They are also detached from your identity.
- Server logs containing your IP address expire on their normal 30 day schedule.
- Backups may retain a copy for up to 30 days before rotating out.
If you want your submitted spots, hazards or messages erased as well rather than anonymised, say so in your request and we will do it.
Request deletion by email
If you cannot use the app, email privacy@pragma.ltd from the address you signed up with, with the subject “Vanspot account deletion request”. We will confirm within 7 days and complete the deletion within 30 days.
Full detail on what we collect is in the privacy policy.